1. Detailed description of goods and/or services
    Clinica Pharmaceuticals is a business in the pharmaceutical industry that manufactures cosmetic and pharmaceutical products .
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of courier. Delivery is free for orders over R500. We charge R80 delivery for orders under R500. For very remote areas not serviced by standard couriers, we will deliver via PostNet, or to the nearest town to the recipient that is accessible by our couriers within their normal routes. In these circumstances, the Clinica will be in contact with the recipient to arrange an alternative address.
  3. Return and Refunds policy
    The provision of goods and services by Clinica Pharmaceuticals is subject to availability. In cases of unavailability, Clinica Pharmaceuticals will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
  4. Customer Privacy policy
    Clinica Pharmaceuticals shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards.
  6. Card acquiring and security
    Card transactions will be acquired for Clinica Pharmaceuticals via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Clinica Pharmaceuticals separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Clinica Pharmaceuticals takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Clinica Pharmaceuticals chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 50 Vervoer Street, Kya Sand, Johannesburg .
  11. Variation
    Clinica Pharmaceuticals may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by Biologic Pharmaceuticals (Pty) Ltd. based in South Africa trading as Clinica Pharmaceuticals and with registration number 2012/173172/07. Director: Michael Filmer.
  13. Clinica Pharmaceuticals contact details
    Email: info@clinica.co.za
    Telephone: 011 462 6554
    Address: 50 Vervoer Street, Kya Sand, Johannesburg, South Africa.