1. Description of services
    Biologic Pharmaceuticals is a business in the pharmaceutical industry that manufactures personal care, cosmetic and pharmaceutical products .
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 3-5 working days and delivery confirmed by way of courier. We charge R99 + VAT delivery fee for orders which fall within major centres. For very remote areas not serviced by standard couriers, we will deliver via PostNet, or to the nearest town to the recipient that is accessible by our couriers within their normal routes. In these circumstances our office will be in contact with the client to arrange an alternative address and if applicable any additional delivery charges.
  3. Return and Refunds policy
    The provision of goods and services by Biologic Pharmaceuticals is subject to availability. In cases of unavailability, Biologic Pharmaceuticals will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
  4. Customer Privacy policy
    Biologic Pharmaceuticals shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards. Please note that cash deposits may incur extra transaction fees for the client.
  6. Card acquiring and security
    Card transactions will be acquired for Biologic Pharmaceuticals via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Biologic Pharmaceuticals separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Country of domicile
    This website is governed by the laws of South Africa and Biologic Pharmaceuticals chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 50 Vervoer Street, Kya Sand, Johannesburg .
  10. Variation
    Biologic Pharmaceuticals may, in its sole discretion, change this agreement or any part thereof at any time without notice. All quotations rates and tariff are subject to withdraw or revision by Biologic Pharmaceuticals at any time.
  11. Company information
    This website is run by Biologic Pharmaceuticals (Pty) Ltd. based in South Africa trading as Clinica with registration number 2012/173172/07. Director: Michael Filmer.
  12. Biologic Pharmaceuticals contact details
    Email: info@clinica.co.za
    Telephone: 011 462 6554
    Address: 50 Vervoer Street, Kya Sand, Johannesburg, South Africa.